It goes without saying that bureaucracy is alive and well within the Hong Kong government. But it is particularly egregious with respect to the process for getting approval for outside seating accommodation (OSA) for bars and restaurants.
You would have thought OSA was an easy win-win situation for the government. People like it and it’s good for businesses since it helps to boost turnover. Indeed it’s also good for the civil service too since it requires civil servants to administer the process. Continue reading